Expert bookkeeping, accounting, and tax across the UK

Elena Meskhi & Co

These Terms & Conditions govern the provision of accountancy, tax, and related professional services by Elena Meskhi & Co (“we”, “us”, “the firm”) to the client (“you”, “the client”).

1. Eligibility

The packages and prices published on this website apply to new clients only. Existing clients remain on their current agreed fee structure unless formally reviewed and updated.

2. Contract Term

All monthly service packages require a minimum engagement of 12 months, followed by a rolling 30-day notice period thereafter. Notice must be provided in writing.

3. Fees, VAT & Payment

All fees are exclusive of VAT unless stated otherwise.

Monthly service fees are paid in advance via subscription or Direct Debit.

If a Direct Debit payment fails or is missed, an administration fee of £20 + VAT may be applied to cover processing and recovery costs.

Where payments remain outstanding, we reserve the right to suspend services until the account is brought up to date.

4. Government & Statutory Fees

Government filing fees and statutory charges (including Companies House and HMRC filing fees) are not included in monthly service fees and are payable separately where applicable.

5. Scope of Services

Service packages are designed for standard transaction volume and business complexity. Where workload, business structure, or historical records differ materially, scope and pricing may be reviewed and adjusted by agreement.

Services outside the monthly package — including but not limited to payroll, registrations, advisory, catch-up bookkeeping, investigations, and specialist tax work — are charged separately and agreed in advance.

6. Client Responsibilities

You are responsible for providing complete, accurate, and timely information required for the preparation of accounts, tax filings, and compliance work. Delays or inaccuracies in information provided may affect deadlines and outcomes.

You remain legally responsible for the accuracy of filings submitted in your name.

Client Cooperation & Urgent Work

Timely provision of complete and accurate information is essential for us to meet agreed deadlines and maintain standard service levels.

Where required information is provided late, incomplete, or outside agreed timeframes, and urgent or accelerated work becomes necessary, we reserve the right to apply an urgency surcharge of up to 20% of the relevant monthly fee for the affected period. Any such adjustment will be applied reasonably and proportionately.

Repeated delays in providing required information may also impact our ability to meet filing deadlines and may result in additional work being quoted separately.

7. Catch-Up / Historical Records

Where records are incomplete, disorganised, or require reconstruction, a separate catch-up fee applies. Scope and pricing will be agreed before work begins.

8. Communication & Response

We aim to respond to emails within 24 hours on business days. Phone support is available in accordance with your selected package.

9. HMRC Liaison

We liaise with HMRC and relevant authorities on your behalf as part of the service. However, tax investigations, disputes, and formal enquiries are not included and will be quoted separately if required.

10. Software & Systems

We manage and maintain the accounting system as part of our service. Client access to software may be provided where requested and may involve additional licence and training fees.

11. Pricing Review

We reserve the right to review and adjust fees where service scope, workload, or regulatory requirements materially change. Any adjustments will be discussed and agreed transparently.

12. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising from services provided shall be limited to the total fees paid by you in the 12 months preceding the claim, except where liability cannot legally be limited (including fraud or wilful misconduct).

We are not liable for losses arising from:

• Incomplete or inaccurate information supplied by you
• Late submission of information
• Third-party delays (including HMRC or Companies House)
• Events beyond our reasonable control

13. Confidentiality & Data Protection

All client information is treated as confidential and handled in accordance with applicable data protection laws. We will request identification and documentation to comply with anti-money laundering (AML) regulations.

14. Termination

Either party may terminate the agreement after the initial 12-month term by providing 30 days written notice.

We reserve the right to terminate services where:

• Fees remain unpaid
• Required information is not provided
• Professional or regulatory obligations prevent us from continuing

15. Professional Standards

Services are provided in accordance with applicable professional, ethical, and regulatory standards governing the practice of accountancy and tax advisory in the United Kingdom.

16. Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These Terms form the basis of the agreement between the parties unless superseded by a separate engagement letter.